nb77's Privacy Policy

1. Introduction and Scope

nb77 ("we", "our", "platform") treats your privacy as its highest priority. This privacy policy describes how nb77 collects, uses, discloses, and protects users' personal information. When you use nb77's website, mobile platform, or any related services, you are considered to have given your consent to the terms of this privacy policy.

This policy applies to:

• All users of nb77's website and applications
• Registered members and account holders
• Users of nb77's gaming and betting services
• Anyone who contacts our customer service or support team

If you do not agree with any term of this policy, please refrain from using our services and contact us.

2. Information We Collect

nb77 may collect your information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, national ID or passport number (for age verification)
• Contact Information: Email address (for registration and communication)
• Login Information: Username and encrypted password
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• KYC Information: Copies of documents required for identity verification

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system
• Usage Information: Time and date of site visits, pages viewed, click patterns
• Transaction Information: Deposit and withdrawal history, betting and gaming history
• Cookie and Tracking Information: Cookie files, session IDs, local storage data
• Location Information: General geographic location (determined via IP address)

2.3 Information Received from Third Parties

In some cases we may receive information about you from third parties, such as identity verification agencies, fraud prevention services, or payment processing companies. This information may be combined with our existing records.

3. Purpose of Information Use

nb77 uses the information collected for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and maintaining accounts
• Providing and managing gaming and betting services
• Processing financial transactions — completing deposits and withdrawals
• Resolving technical issues on the platform and improving service quality
• Personalizing the user experience

3.2 Legal and Security Obligations

• Verifying age at registration (21+ years mandatory)
• Complying with anti-money laundering (AML) and know your customer (KYC) regulations
• Detecting and preventing fraud, misuse, and illegal activity
• Enforcing responsible gambling policies
• Complying with applicable laws and regulations

3.3 Communication and Customer Service

• Providing customer service and support
• Sending important account-related notifications
• Informing users of technical updates and security alerts
• Providing bonus and promotional information (where consent is given)

4. Disclosure and Sharing of Information

nb77 does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We may share limited information with trusted third-party service providers who assist in operating our services on our behalf. These include:

• Payment processing companies (bKash, Nagad, Rocket, Upay)
• Identity verification and KYC service providers
• Fraud prevention and security service providers
• Data analytics and technology service providers

All such partners are bound by confidentiality agreements with us and are permitted to use your information only for the purposes specified in those agreements.

4.2 Legal Obligations

We may be required to disclose information to authorities in the following circumstances:

• To comply with court orders or lawful government directives
• To assist law enforcement agencies in investigations
• To meet the requirements of anti-money laundering authorities
• To assist in investigations of fraud or criminal activity

4.3 Business Changes

If any change occurs related to nb77's ownership, merger, or acquisition, your information may be transferred to the new entity. In such a case, we will notify you in advance.

5. Cookies and Tracking Technology

nb77 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring core platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences.
• Analytical Cookies: Collect data to understand how users interact with our platform. This information is used in aggregate and anonymous form.
• Security Cookies: Used to detect and prevent fraud and to keep accounts secure.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may limit platform functionality and affect your gaming experience.

6. Data Protection and Security

nb77 applies industry-standard security measures to keep your personal information safe:

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption
• Data Encryption: Sensitive information is encrypted when stored
• Firewall Protection: Advanced firewalls and intrusion detection systems are active
• Secure Server Infrastructure: Data is stored in secure data centers
• Regular Security Audits: Regular security assessments are conducted through third-party experts

6.2 Organizational Security Measures

• Only authorized personnel have access to personal information
• Staff receive regular training on data protection
• A defined response plan is in place for data breach incidents

6.3 Password and Account Security

For the security of your account, we ask that you: use a strong, unique password; do not share your password with anyone; and contact us immediately if you notice any unusual activity on your account.

7. Data Retention Period

nb77 retains your information only for as long as necessary. Retention periods are determined based on the following:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information is retained for a specified period as required by law. Records of financial transactions generally need to be retained for a longer period.
• Legal Requirements: Certain information must be retained as required by anti-money laundering regulations and other applicable laws.
• Dispute Resolution: If any active dispute or legal proceeding is ongoing, the relevant information is retained until it is resolved.

Once the defined retention period has ended, we securely delete or anonymize the information.

8. Your Rights and Choices

As a user of the nb77 platform, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request at any time to know what personal information nb77 holds about you. We are obliged to respond to legitimate requests.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected or updated. Some information you can change directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, please note that some information may not be possible to delete due to legal obligations or legitimate business interests.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or offers, you can contact us at any time to stop marketing communications. However, important service-related notifications may continue to be sent.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer service team by email. We will verify your identity and respond to your request as promptly as possible.

9. Protection of Minors

nb77 strictly provides services only to persons aged 21 or older. We do not intentionally collect any personal information from minors.

Age verification is mandatory at registration. If we learn that a minor has opened an account using false information, we will immediately close that account and securely delete all related information.

If a parent or guardian suspects their child is using our platform, please contact us without delay.

10. Policy Changes and Updates

nb77 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will:

• Display a clear notice of the changes on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the policy

If you continue to use nb77 after the revised policy is published, you will be considered to have given your consent to the terms of the new policy. We recommend visiting this page regularly to stay up to date.

11. International Data Transfers

As an international online platform, nb77 may transfer your information to servers located outside Bangladesh for storage or processing. Whenever such transfers occur, we ensure that:

• Data transfers are conducted lawfully and under appropriate safeguards
• The receiving country or organization provides adequate data protection guarantees
• Contractual security measures are in place

12. Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

Our customer service team is ready to answer all your questions in Bengali. Your privacy is our highest priority and we are committed to protecting your information.